Refund policy
Return Window We accept returns within 7 days of the delivery date. Items must be returned in their original condition — unused, unwashed, and in original packaging with all tags attached.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are non-returnable:
- Items marked as final sale
- Perishable or consumable goods
- Items damaged due to misuse
How to Initiate a Return Contact us within 7 days of receiving your order. Please include your order number and reason for return. Our team will review your request and provide further instructions.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Exchanges We only replace items if they are defective or damaged. To request an exchange, please contact us.
Applicable Region This policy applies to orders shipped within the United States only.
Contact Us 📧 support.tracymart@gmail.com 💬 Live chat: tracymart.com (click the chat icon on our website) 🌐 tracymart.com